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Answers To Some Common Questions
Our ready to assemble units will usually arrive after 2 business days minimum. If you’d prefer that your cabinets be assembled by the professionals at Woodstone Cabinetry, your cabinets will be shipped to you within 7-10 business days.
Yes! Standard shipping rates should be well… standard. We’ve streamlined the shipping rates for you, and designed a flat rate schedule. Rates are set according to your zip code in the United States, excepting Alaska and Hawaii.
Ready to Assemble (RTA) Cabinets
Cabinets that are ready to assemble will only be accepted for credit within two weeks after delivery. The recipient is responsible for shipping costs to get the products back to Woodstone Cabinetry. There will also be a 25% restocking fee added to all returns.
If you want to get credit or exchange, you need to get a Return Authorization number from us before shipping your return.
To get your return authorization number, email or phone us with
- Your order confirmation number (found on the delivery manifest)
- Why you need to return this item(s)
- The specific SKU(s) of the items you plan to return (also found on the delivery manifest)
We will then give you a return authorization number along with shipping instructions.
Every item that we receive with a return authorization number must be returned in good condition and in its original packaging. When we receive your item, we will inspect it for damages. Give us 7 days to inspect your return. If everything checks out and the return is intact, credit (minus shipping costs and a 25% fee for restocking) will be applied to your account.
Assembled Kitchen & Bathroom Cabinets
The policies of the manufacturers that we receive our assembled cabinets from don’t allow us to accept any returns for cabinets which have been assembled for the kitchen or bathroom. Before ordering assembled cabinets, make absolutely sure that all pieces have the correct measurements. If, in the rare instance that your assembled unit(s) has/have been damaged during shipping, we will replace it ONLY with an identical item from our inventory.
We accept Mastercard, Visa, Discover, American Express, Paypal, and electronic checks.
Before an order is processed, full payment is required. Once the order has been processed, no changes can be made. Make sure that your measurements are correct before placing your order. If you cancel your order prior to it being picked, there will be a 10% processing fee. If you cancel after the order has been picked, it will be subject to a 20% restocking fee.
Rush orders are available, simply email us at Woodstone Cabinetry and tell us your situation.
RTA (Ready to Assemble) cabinets will be shipped to you within 2 business days of your order. If your cabinets need assembly, allow 7-10 business days.
All freight orders are individually packed in boxes, shrink wrapped, then placed on a pallet. 3-5 days is the standard shipping time, and you will receive a tracking number after the order has shipped. In the case of residential deliveries, the delivery company will give you a delivery window of between 3-4 hours the day before delivery. The shipping will include one delivery attempt, so please ensure that you are there to receive the shipment.
Woodstone Cabinetry believes in upholding and maintaining the privacy of all of our customers. To that end, we have placed SSL technology on our site as well as instituted other security measures. Your browser will be able to confirm this security for you, usually to the left of the URL bar. See your browser’s instructions for more details.